Previous incidents
Upper Hutt District Zone 1 is degraded
Resolved Oct 13, 2026 at 1:23pm UTC
Upper Hutt District Zone 1 recovered.
1 previous update
Customer Portal is down
Resolved Oct 11, 2026 at 5:24pm UTC
Customer Portal recovered.
1 previous update
Customer Portal is down
Resolved Sep 11, 2026 at 9:51am UTC
Customer Portal recovered.
1 previous update
Upper Hutt District Zone 1 is degraded
Resolved Aug 22, 2026 at 1:36pm UTC
Upper Hutt District Zone 1 recovered.
1 previous update
Upper Hutt District Zone 1 is degraded
Resolved Aug 20, 2026 at 11:11am UTC
Upper Hutt District Zone 1 recovered.
1 previous update
One NZ FWA is degraded
Resolved Aug 17, 2026 at 2:47am UTC
One NZ FWA recovered.
5 previous updates
Network Incident Impacting 4G and 5G Fixed Wireless
Resolved Aug 5, 2026 at 3:34am UTC
Service has now been restored, and the network remains stable.
The root cause was a fibre strike on the One NZ secondary path that occurred while an existing fibre cut was already impacting the primary path.
Engineering teams will continue to monitor the network to ensure ongoing stability.
2 previous updates
Inbound calls to local landline numbers not connecting
Resolved Aug 4, 2026 at 11:36pm UTC
The upstream carrier has reported that a routing issue affecting calls to New Zealand numbers has now been resolved. Please get in touch with us if you are still having any issues.
1 previous update